I just finished my ebay purchase and may I say it was a good experience in customer perception and confrontation. All email from him were to say, condensending. His tone was close to insulting. I made the mental decision that the only way to deal with the situation was use honey not salt if I was to get my purchase through. I agreed to pay for the upgraded model that would work on my computer.
It took me about email edicate, how a persons perceptions can be influenced by their content.
I just got an email from one of my clients I emailed yesterday, just asking a basic question but this will be my preferred means of contact that I shall push forward from now on.
Reading the chapter on customers I just read on their perceived value and this concept is very important. To get what I needed(customer need) and want(so I can watch my bluerays) I had to negotiate as I new in my best interest that the internet price was much cheaper than the stores.ice does pay an important role in our buying decisions.
Monday, February 15, 2010
Sunday, February 14, 2010
just rang my 5 daily clients
Sent the email to confirm job done to one.
Chased up lost tax chq and then phone message to client.
Rang new client who has been to busy to ring me, he was wrapped to hear from me.
Sent email to George, also sounds quite happy.
Have decided from here forward that all clients shall be on my contacts and mobile never leaves my side. Customer communications are crucial.
Bye for now.
Chased up lost tax chq and then phone message to client.
Rang new client who has been to busy to ring me, he was wrapped to hear from me.
Sent email to George, also sounds quite happy.
Have decided from here forward that all clients shall be on my contacts and mobile never leaves my side. Customer communications are crucial.
Bye for now.
Mine own statistics
Up to the 30th June 2009 of memory 210 clients,170 existing 40 new. Not a bad ratio for no advertising.
Up to 1st Feb 2010 Total lodged tax returns 190, 136 existing 54 new
Goal 500 clients by 30th June 2011
off we go
Up to 1st Feb 2010 Total lodged tax returns 190, 136 existing 54 new
Goal 500 clients by 30th June 2011
off we go
My first noticbly bad marketing experience
I just purchased a dvd software program online, downloaded the trial as requested from a master email sent to me encouraging me to do so(By the way it thinks im overseas im in Australia and so is the seller)
Then I spot this classic marketing insert,
Anything short of your 5 Star 100% positive feedback back to us we consider to be a TOTAL FAILURE ON OUR PART because we want you 100% happy
Im thinking at this point, Hmm their very sales satisfaction customer orientated.
Anyway I cant get the trial to run my blue ray. Panacking I send another email, being very curtious that I was worried that I have purchased 32bit software by mistake as I am running a 64Bit computer.
Check out the two emails I got back
He suggested In his first email that I should download the trial to "get started early", but fails to tell me that the blu ray functionality that my sale required wont work on trial software, Instread I am insulted with a "Thats a well known fact. What an asshole.
It gets worse, I then get another email
The only thing he gets right in this email in that "he is of a mind" and may I say not a very good marketing mind.
He 1) Suggested I download the trial
2) Tells me Im stupid for not knowing all its functionalities
Ive just sent back an email, this is mine
Im polite and too the point and busting for his responce email back.
When I get my goods I will be educating him on customer realtions and buyers experiences( My text just taught me that)
Bye for now
PS Dont bother watching 10000Bc it was crap
Then I spot this classic marketing insert,
Anything short of your 5 Star 100% positive feedback back to us we consider to be a TOTAL FAILURE ON OUR PART because we want you 100% happy
Im thinking at this point, Hmm their very sales satisfaction customer orientated.
Anyway I cant get the trial to run my blue ray. Panacking I send another email, being very curtious that I was worried that I have purchased 32bit software by mistake as I am running a 64Bit computer.
Check out the two emails I got back
Dear im_buddha,
No, of course it won't. The trial version does not play Blu ray discs! A well known fact.
He suggested In his first email that I should download the trial to "get started early", but fails to tell me that the blu ray functionality that my sale required wont work on trial software, Instread I am insulted with a "Thats a well known fact. What an asshole.
It gets worse, I then get another email
Dear im_buddha,
I don't know what you are talking about. You haven't received the full version, yet you have already sent me two messages complaining that the trial version does not play Blu ray. I am of a mind to cancel the transaction, and not ship you anything, however you need to know that the trial version is NOT MEANT TO PLAY BLU RAY DISCS. This is because the trial version is not the Ultra version, and only the Ultra version (on the physical disc) plays Blu ray.
Sp what do you wish to do? Do you wish me to go ahead and ship the disc? I will do nothing until I have your response, one way or the other. I can assure you that the proper PowerDVD 8 Ultra plays Blu ray discs, and this is what I am selling, not a trial version. I do not sell trials.
Regards
Alan
The only thing he gets right in this email in that "he is of a mind" and may I say not a very good marketing mind.
He 1) Suggested I download the trial
2) Tells me Im stupid for not knowing all its functionalities
Ive just sent back an email, this is mine
Dear simsmedianet,
Sorry, I think I must have typed the email to quickly, I ment no offence.
I downloaded the trial as the link was on an email you sent me. When it wouldnt play I noticed from your add that it mentioned a 32 bit system, I have a 64 bit computer and have stuffed up being the wrong software before that is not compatible.
I now yours is the real product, my only query was will it run on my 64 bit.
Sorry for any confusion,
Im polite and too the point and busting for his responce email back.
When I get my goods I will be educating him on customer realtions and buyers experiences( My text just taught me that)
Bye for now
PS Dont bother watching 10000Bc it was crap
5 Tasks today
I have set myself a list of 5 clients to catch up with. Started text revision last night while I was watching Tv. It was handy as my ebook has a highlighter.
Bye for now
Bye for now
Saturday, February 13, 2010
About to watch new in town
Im about to watch a dvd as I open my book, am going to add to an indepth summary that I started a few days ago.
Ive written a set of 5 challenges for myself tomorrow. People who I should ring but may not suspect it. I will gage their reaction and see what happens.
Anyway, the kids just told me that this movie is average which is abit of a disapointment, but
here goes!
Ive written a set of 5 challenges for myself tomorrow. People who I should ring but may not suspect it. I will gage their reaction and see what happens.
Anyway, the kids just told me that this movie is average which is abit of a disapointment, but
here goes!
Time goals
Every morning, 7 to 9 is the time I will dedicate in the morning to my project. Two weeks tomorrow until the official start time so I am planning to get a head start.
Like I mentioned I have Ms. It is only in my spine but I recently got a definite Dx from my neuro after 18 years of him teeing me its not. Last Mri, lets just say he changed his mind. Started on meds, Betaferon 3 months ago. My body is only now getting over the side effects.
So why the marketing mission.
1) I failed the first time
2) I refuse to be defeated like that
3) I deserved it though
4) I really need to get my tax business from home moving. I dont tell my family a lot but my ability to walk is rapidly declining.
I have also expanded my interest to all thing tech entertainment. I try to game, World of War Craft, Love Blue ray Dvds, Foxtel ect ect.
Im home alot now with no real freineds as such, doesnt bother me but this is a good way of talking to myself without actually talking to my self. I am going to challenge myself to excel in all things marketing, test it on my small business and enjoy life. Slowing down at home now will hopefully slow that wheelchair down too.
Anyway I here some one coming
Bye
Like I mentioned I have Ms. It is only in my spine but I recently got a definite Dx from my neuro after 18 years of him teeing me its not. Last Mri, lets just say he changed his mind. Started on meds, Betaferon 3 months ago. My body is only now getting over the side effects.
So why the marketing mission.
1) I failed the first time
2) I refuse to be defeated like that
3) I deserved it though
4) I really need to get my tax business from home moving. I dont tell my family a lot but my ability to walk is rapidly declining.
I have also expanded my interest to all thing tech entertainment. I try to game, World of War Craft, Love Blue ray Dvds, Foxtel ect ect.
Im home alot now with no real freineds as such, doesnt bother me but this is a good way of talking to myself without actually talking to my self. I am going to challenge myself to excel in all things marketing, test it on my small business and enjoy life. Slowing down at home now will hopefully slow that wheelchair down too.
Anyway I here some one coming
Bye
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